Customer Service FAQs

Your privacy is very important to us! Please visit this page for our complete Privacy Policy:
https://blueairproducts.com/privacy-policy

Blue Air Products can ship to virtually any address in the world. Note there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are based on weight and dimensions. The weight and dimensions of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

USA

• Standard shipping on all orders over $99 is FREE to any of the lower 48 states! We use USPS or UPS Ground for this service. Most orders arrive in 3-6 business days.
• Expedited shipping is available for most orders via USPS Priority and UPS. Most orders arrive in 2-4 business days. 
• Most orders placed on our website ship from our warehouse within 1-2 business days.
• Signature may be required at delivery.

International

• Most of the equipment sold on the Blue Air Products website will only operate at 120V, 60Hz. Most countries use only 240V, 50Hz power. Please confirm the product you are purchasing will operate with the power you will be supplying. Blue Air Products will not be responsible for damage due to an incorrect power source being used.
• International shipping rates will be calculated during checkout. This excludes customs, duties & foreign taxes. We use USPS and UPS International for this service. Most orders arrive in 6-14 business days.
• Customs, duties & foreign taxes may be due upon delivery.
• If you do not see your country listed as an option for shipping at checkout, please contact Customer Service for support.
• All web orders ship from our warehouse within 1-2 business days.
• Signature required at delivery

100% satisfaction guarantee. You may return or exchange any BIG BLUE Ozone Generator purchased directly through www.blueairproducts.com within 30 days of receipt for a full refund. Items returned under this policy must be in new condition.

To start an exchange or return please contact us with your order number and details about the product you would like to return. You may send the product back to us once we provide you with an RMA number. We will respond quickly with instructions on how to return items from your order. You should expect to receive your exchange or refund within 2 to 7 business days after your exchange or return has been received.

Blue Air Products reserves the right to refuse any excessive or bad faith return.

Warranty

All BIG BLUE ozone generators have a 5 year limited warranty. Ozone lamps are warrantied for 90 days.

We stand behind everything we make. If your BIG BLUE fails during the warranty period due to a defect in materials or workmanship, we will send you replacement parts or repair it at no cost. If we determine that a repair is not possible, we will replace your product with the same or nearest model at our option.

To file a warranty claim please contact us with your original order information. We highly recommend you insure and track your shipment to us. We are not responsible for products lost during shipping. You are responsible for the cost of shipping to us, and we will cover the cost of return shipping (U.S. only).

*Customers outside of the U.S. please contact Customer Service directly for warranty claim support at sales@blueairproducts.com.